Return & Refund Policy
At Salah International, we’re committed to delivering premium leather craftsmanship that matches your expectations in both quality and design. We value your trust deeply, and we understand that sometimes, situations may arise where you might need to return or exchange a product.
Here’s our Return & Refund Policy to make the process smooth and transparent for you.
When Can You Return a Product?
We offer a 7-day return policy from the date of delivery. You can request a return or exchange if:
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You received the wrong product or size
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The product was damaged upon arrival
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Some items are missing from your order
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The product has a manufacturing defect
If you experience any of the above, please contact us within 24 hours of delivery at +91 [Your Contact Number].
Kindly share clear photos of the product, your order details, and payment information for quick assistance.
Our support team will guide you through the return process and help arrange a pickup from your delivery address.
Please ensure that:
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The item is returned in its original packaging, with all tags, labels, and invoice included.
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The package is securely packed to prevent damage during transit.
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The product passes our quality inspection upon return.
Refunds
Refunds are processed after we receive and inspect the returned product.
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Prepaid Orders: The refund will be credited back to your original payment method.
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COD Orders: Please provide your bank account details for a secure refund transfer.
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Refunds are usually processed within 5–7 working days and may take additional time depending on your bank.
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Please note that shipping fees and COD charges are non-refundable.
Custom-Made Orders
At Salah International, we proudly craft custom and personalized leather products to reflect your unique style.
Since these items are made specially for you, they are non-cancellable, non-returnable, and non-refundable.
However, if your custom order arrives damaged or incorrect, please inform us within 24 hours of delivery with photos, and we’ll ensure a suitable resolution or refund after verification.
We’re Always Here for You
For any queries or assistance, feel free to contact our Customer Support team:
Email: contact@salahinternational.com
Phone: +91 [Your Contact Number]
